At qqee, the enjoyment of play comes hand in hand with responsibility. We provide a range of self-control tools, awareness guides, and ongoing support to ensure every Malaysian user can enjoy a healthy and controlled gaming experience.
Qqee believes that online gaming can be an enjoyable hobby when approached responsibly. We understand that for many Malaysian users, playing on the qqee platform is a way to unwind and have fun after a long day — and that intention should always be maintained.
That said, we also recognise that some individuals may struggle to manage their playing habits. That is why qqee invests seriously in systems and tools designed specifically to help users stay in control — not because it is required, but because we genuinely care about the well-being of every user who trusts our platform.
This document outlines qqee's approach to responsible gaming — from the self-control tools available and the warning signs you should recognise, to the help resources you can access if you or someone you know needs support.
One thing to keep in mind: the decision to play responsibly starts with you. qqee can only provide the tools and support — but the real commitment has to come from you.
We are committed to always putting user well-being above business profit. Every feature and tool we develop within this responsible gaming program is free, easily accessible, and never hidden from users.
Each of these tools can be activated directly from your account settings without needing to contact customer support.
Set daily, weekly or monthly deposit limits to control how much money you load into your account. These limits take effect immediately and can only be reduced at any time.
Limit your daily or weekly play session duration. Once the limit is reached, the qqee system will notify you and automatically end your session.
Set the maximum loss amount you are willing to accept within a given period. Once this limit is reached, you will not be able to continue wagering until the limit period expires.
Take a short break from the qqee platform for 24 hours, 48 hours, 7 days, or 30 days. During the break period, your account will be fully blocked from any wagering activity.
Choose to exclude yourself from the qqee platform for 6 months, 1 year, 3 years, or permanently. Self-exclusion is a serious option and cannot be cancelled within the selected period.
Choose to opt out of all marketing communications, bonus offers, or promotions from qqee. This helps reduce external triggers that may influence your playing decisions.
Problem gambling can develop gradually without you realising it. Recognise these early signs so you can take action before it becomes serious.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact qqee support or a suitable assistance organisation.
Have you ever played beyond the money or time limits you set for yourself?
Have you ever played to cope with stress, boredom, or loneliness?
Have family members or friends ever expressed concern about your betting habits?
Have you ever lied to anyone about how much you have spent on playing?
Have you ever used money intended for other needs (bills, food, loans) to play?
Do you find it hard to stop playing even when you have already decided to?
Have you ever played to try to win back money you previously lost?
All of qqee's self-control tools are accessible directly from your account — simple, fast and free.
Access your qqee account via the website or qqee App. Make sure you log in with the correct credentials. All self-control settings can be accessed through the "Account Settings" menu.
In the settings menu, look for the "Responsible Gaming" or "Self-Control" section. All available tools are listed here with a brief description of how each one works.
Choose the type of limit you wish to set, enter the desired value or duration, and confirm your selection. Limits that reduce playing activity take effect immediately with no waiting period.
If you have difficulty activating any of the self-control tools or need further guidance, the qqee support team operates 24/7 and is ready to assist you via live chat.
Can't find the answer you're looking for? Contact the qqee support team via live chat for immediate assistance.
Enjoy the best Live Casino, Slots, and Sports experience in Malaysia with full confidence. qqee ensures every gaming session stays in control and enjoyable.
This platform is for users aged 18 years and above only. Bet responsibly. By registering, you agree to the Terms and Conditions and Privacy Policy qqee.