Terms and Conditions qqee — Platform User Guidelines

To use the qqee platform, you must meet the following eligibility requirements without exception. These requirements are in place to ensure the qqee platform is used responsibly and in compliance with established user protection standards.

• Be at least 18 years old at the date of account registration.
• Registering and using an account personally in your own name — each individual is eligible for one account only.
• Not on an active self-exclusion list or platform ban from any recognized gaming platform.
• Have full legal capacity to enter into a binding agreement under applicable local laws.
• Not acting on behalf of any third party or in a professional capacity related to online gaming activities.
• Providing truthful, accurate, and complete personal information during the registration process and throughout the period of account use.

Qqee reserves the right to verify each user's eligibility at any time. If you are found not to meet any of the eligibility requirements above, qqee reserves the right to suspend or terminate your account immediately without prior notice, and any balance in that account will be subject to thorough review before any withdrawal is processed.

The qqee account registration process is designed to ensure the safety and reliability of the platform for all users. Each user is only permitted to hold one account only. Holding more than one account by the same individual is a serious violation of these terms and may result in the permanent termination of all associated accounts.

During registration, you are required to provide accurate information including your full name, date of birth, active email address, and a valid mobile number. qqee conducts an identity verification process (KYC) as part of platform compliance. Documents that may be required during the KYC process include:

• Valid national identity card (MyKad) or passport that has not expired.
• Proof of current address such as a utility bill or bank statement no older than three months.
• Additional documents that may be requested based on current compliance requirements.

Successful identity verification is a mandatory requirement to enable withdrawals from your qqee account. qqee reserves the right to freeze any withdrawal until the KYC process is fully completed. All information shared for KYC purposes will be handled with full confidentiality in accordance with qqee's Privacy Policy.

Qqee processes all deposits and withdrawals in Malaysian Ringgit (MYR). Supported payment methods include FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers to major Malaysian banks. No currency conversion is involved — all transactions are conducted entirely in MYR.

Here are several important points regarding deposits and withdrawals that you should be aware of:

• Minimum and maximum deposit limits vary depending on the chosen payment method and your account tier.
• Withdrawals are only processed to the same account or payment instrument used for the deposit — this is a security measure to prevent money laundering.
• Withdrawal processing times range from one to three business days depending on the chosen method and current verification requirements.
• Qqee does not charge any fees for processing standard withdrawals; however, your bank or eWallet provider may impose charges that are separate from the qqee platform.
• All newly made deposits may be subject to a review period before being eligible for withdrawal, particularly for new accounts.

If there is any discrepancy or issue with your transaction, please contact the qqee customer support team via live chat available 24/7. All transaction disputes must be submitted within 30 days of the transaction date.

Qqee offers a variety of bonuses and promotions to members, including welcome bonuses, reload bonuses, cashback, seasonal promotions, and VIP program rewards. Each bonus and promotion has its own specific terms that should be read and understood before claiming.

• Wagering requirements (rollover): Every bonus received is subject to a minimum wagering requirement before any withdrawal is permitted. The rollover ratio is clearly stated in the terms of each promotion.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically with no compensation.
• One active bonus at a time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Eligible games: Some bonuses may only be used on specific game categories. These details are stated in the terms of each promotion.
• Bonus abuse: Any attempt to abuse the bonus system, including the use of multiple accounts or wagering strategies aimed solely at meeting rollover requirements, may result in bonus forfeiture and account termination.

Qqee reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. qqee's decision on all matters relating to bonuses and promotions is final and binding.

All games offered on the qqee platform — including Live Casino, Slots, Sports Betting, esports, and other games — have their own specific rules available in each game's help section. Users are responsible for understanding the game rules before placing any wager.

The following general principles apply to all games on the qqee platform:

• All game outcomes are determined by a Random Number Generator (RNG) that has received independent certification from a recognized audit body, ensuring full fairness.
• Confirmed wagers cannot be cancelled or modified. Users bear full responsibility for every wager placed.
• In the event of a technical failure during a gaming session, qqee will use system log data to determine a fair outcome. qqee's decision in such matters is final.
• Sports Betting is subject to additional rules regarding events, match cancellations, disputed results, and various other special situations outlined in the platform's sports rules section.
• Minimum and maximum wagering limits for each game or market are clearly stated before a bet is placed.

The security of your account is a shared responsibility between qqee and the user. qqee provides industry-leading security infrastructure including 256-bit SSL encryption, two-factor authentication, and continuous account activity monitoring. As a user, you also play a vital role in keeping your account secure.

• Never share your qqee account password or login credentials with anyone, including family members.
• Use a strong and unique password that is not used for any other online account.
• Enable two-factor authentication (2FA) for an extra layer of security, available in your account settings.
• Log out of your account each time you finish using the platform, especially on shared devices.
• Report immediately to the qqee support team if you suspect any unauthorized activity on your account.

Qqee shall not be held responsible for any losses arising from a user's negligence in safeguarding their login credentials. Any activity carried out using your login details will be deemed as your own actions, unless you have reported an account compromise to qqee in writing.

The following activities are strictly prohibited on the qqee platform and may result in immediate account termination, freezing of funds, and legal action where necessary:

• Registering or using more than one qqee account under any circumstances.
• Using automation software, bots, scripts, or any technological means to gain an unfair advantage in games.
• Any form of fraud, system manipulation, or exploitation of platform vulnerabilities for unauthorized gain.
• Money laundering or the use of funds from unlawful sources through the qqee platform.
• Sharing account credentials or allowing third parties to use your account.
• Any form of collusion between players intended to manipulate game outcomes or the bonus system.
• Using another person's credit card or payment method without valid authorization.
• Spreading false or misleading information about the qqee platform to other users.

Qqee conducts continuous monitoring of all activity on the platform. Any violations will be thoroughly investigated and qqee reserves the right to take appropriate action, including reporting suspicious activity to the relevant authorities.

Users may close their qqee account at any time by contacting the customer support team. Before account closure is processed, any eligible balance in the account will be transferred to the user subject to applicable withdrawal conditions and the settlement of any outstanding active wagers.

Qqee also reserves the right to suspend or terminate a user's account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Requests from regulatory authorities or law enforcement.
• Accounts that have been inactive for more than 12 consecutive months with no login activity.

In cases of termination due to a breach of terms, qqee reserves the right to withhold any account balance pending the completion of an investigation. Funds proven to have been obtained through fraudulent means will not be returned under any circumstances.

To the extent permitted by applicable law, qqee shall not be liable for any indirect, consequential, special, or punitive losses arising from use of the platform, including but not limited to financial losses from wagering, service interruptions, or technical failures beyond qqee's control.

Qqee provides the platform on an as-is basis ("as is") without any guarantee that the service will always be available without interruption. However, qqee is committed to maintaining a minimum uptime of 99.5% and will notify users in advance of any planned maintenance that requires the platform to be temporarily taken offline.

Qqee is fully committed to responsible gaming practices. The qqee platform provides a range of control tools that users can use to manage their platform usage, including daily or monthly deposit limits, loss limits, session time limits, and self-exclusion options.

• Deposit limits can be set in the account settings section and take effect immediately. Limit reductions apply instantly, while limit increases are subject to a 24-hour review period.
• Self-exclusion can be activated for a minimum period of 30 days or permanently. During the self-exclusion period, your account will be inaccessible and no marketing communications will be sent to you.
• If you feel that gaming is beginning to negatively affect your life, please contact qqee support for immediate assistance and information on available professional help resources.

For more information about qqee's responsible gaming program, please visit Responsible Gaming page us.

Use of the qqee platform is also subject to qqee's Privacy Policy, which forms part of this agreement. The Privacy Policy describes how qqee collects, uses, stores, and protects your personal information. By using the qqee platform, you agree to the data collection and processing practices as outlined in our Privacy Policy.

Qqee will not sell, rent, or share your personal information with third parties for marketing purposes without your consent. Information is shared only under the circumstances outlined in the Privacy Policy, such as legal compliance requirements or with technical service providers involved in platform operations. For full details, please read Privacy Policy us.

Qqee reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any changes will take effect as soon as they are published on this page. The latest update date will always be displayed at the top of this document to help users track any changes.

Qqee will endeavor to notify users of material changes via in-platform notices or email. However, it is the user's responsibility to review the Terms and Conditions periodically. Continued use of the qqee platform after any amendment is published will be deemed full acceptance of the revised terms.

If you have any questions regarding these Terms and Conditions, please contact the qqee support team via live chat available 24/7 or by email at [email protected].